Support

Questions, answered

The things people ask most. If yours is not here, write to us — a real person reads it.

Why does the app need to read my SMS?

To record transactions without you typing them. Banks text you every time money moves, and the app turns those alerts into expense records — amount, date, merchant and the account or card used.

Parsing happens entirely on your phone. Message contents are never uploaded, and only alerts from known financial senders are looked at. Personal messages are not read, collected or stored.

Can I use the app without granting SMS permission?

Yes. Everything works except automatic capture — you add transactions by hand instead. You can also grant the permission now and revoke it later; existing records stay, only new automatic capture stops.

Do I need an account?

Not for personal expense tracking. That works entirely offline with no sign-in.

Signing in with Google is only needed for shared groups that sync between people, because a shared ledger has to live somewhere both phones can reach.

My bank is not recognised. What can I do?

Send us the message text with the amount and account number replaced by fake values, to support@trackandsplit.com. We add formats as they are reported — that is how the current list of 46 providers grew.

In the meantime the transaction can be added manually.

Why is a credit card spend not reducing my bank balance?

Because it did not. Card spends are tracked separately as credit, so your bank outflow stays accurate and the card balance builds where you can see it. When you pay the bill, that is the money actually leaving your account.

Folding the two together is what makes most trackers overstate a month by the entire card bill.

How do I invite someone to a group?

Open the group, tap share, and send the link. Tapping it opens the group directly in the app for anyone who has it installed; anyone who does not gets a page with the code and a Play Store link. There is a QR code and a plain code too.

Who can join my group?

Admins choose. Anyone with the code lets people in immediately. Admin approval turns a code into a pending request that an admin accepts or rejects. You can change this later from the group's edit screen.

Can I get my data out?

Yes — export to CSV from inside the app whenever you like. Personal transaction data lives on your device, so you can also delete it by clearing app data or uninstalling.

How do I delete my account and cloud data?

Email support@trackandsplit.com and we will delete your account and the data associated with it.

Some records may remain visible to other members of a shared group, where removing them would erase that group's history for everyone.

What does Pro include?

Pro removes ads and lifts the limit on how many split groups you can keep. Everything else — automatic tracking, stats, accounts, cards, reminders and splitting — works in the free version.

Subscriptions are handled by Google Play. We never see your card details.

How do I cancel a subscription?

Through Google Play, not the app: open the Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions, and cancel there. Access continues until the end of the period you have paid for.

I paid for Pro but the app still shows ads.

Open Settings and use Restore purchases. If it still does not appear, make sure you are signed in to the same Google account that made the purchase, then email us with the order ID from your Play Store receipt.

Still stuck?

Email support@trackandsplit.com. Telling us your phone model, Android version and app version — Settings shows it at the top — usually saves a round trip.